Shipping policy

Orders are generally shipped within 3 days after your order is processed.

Orders are processed Mon-Fri during normal business hours.

You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges, or we can send you a new product to replace the damaged one free of charge. If a product is damaged, please send us a picture of the damaged product if you would like a new one sent to you. Unfortunately, we do not replace/refund products if the packaging is destroyed. We will only refund or replace items with physical damage to the product itself.

Puremarket provides several shipping methods to cater to everyone's budget. Unfortunately, Small Packet Shipping does not provide us with a tracking number. If you choose 'Small Packet Air' as your shipping choice we are not responsible if the package is lost in the mail and unfortunately are not able to issue a refund for the products or shipping charges.

P.O. Boxes

Please note that we are unable to ship to P.O. boxes. Any orders placed with a PO box will be cancelled if an alternate address is not provided.